Terms of Service

1. The Service

Vhotopia lets you upload selected videos, choose available enhancement settings, submit processing tasks, preview available results and download enhanced videos. Available options may include output resolution, frame rate and SDR or HDR output. Supported options, preview availability, processing limits and prices are shown in the Service and may vary by platform or product configuration.

Video enhancement requires an internet connection and cloud processing. Processing time and output quality depend on the source video, chosen settings, system capacity and network conditions. AI enhancement can change visual details or introduce artifacts; it does not guarantee recovery of the original scene or factual accuracy. You are responsible for reviewing the result before publishing, sharing or relying on it.

2. Eligibility and accounts

You must be at least 13 years old, or the higher minimum age required in your jurisdiction, to use the Service. If you cannot legally agree to these Terms on your own, you must have permission from a parent or legal guardian.

The iOS app may create an anonymous account for initial use. You can use available Apple or Google sign-in options to access account features. Keep your account and device secure, provide accurate information when requested and contact us if you suspect unauthorized use. Anonymous access depends on credentials stored on your device; losing those credentials may prevent you from accessing the associated history or balance.

You are responsible for activity you authorize through your account. Do not transfer, sell or use another person's account without permission. We may require verification before restoring access or changing account information.

3. Your videos and permissions

You retain your rights in videos and other content you submit. You grant us and the service providers acting on our behalf a limited permission to upload, copy, store, process, transmit and deliver that content solely as necessary to provide your requested enhancement and related support. This permission does not give us ownership of your content or permission to use it in advertising or AI model training.

You must have the copyright, privacy, publicity and other permissions necessary to upload, process and use your content, including permission relating to people depicted in it. Do not upload content whose disclosure to a cloud processor would violate your obligations to another person. We do not perform face analysis or use submitted videos or outputs to train AI models.

You remain responsible for the way you use enhanced outputs. The Service does not grant rights in third-party footage, music, trademarks or other protected materials, and does not guarantee that an output qualifies for intellectual-property protection.

4. Acceptable use

You must not use the Service to:

• Violate law, infringe intellectual-property rights, invade privacy or distribute unlawful content;
• Create or distribute child sexual abuse material, non-consensual intimate content, or content used for fraud, unlawful impersonation or harassment;
• Upload malware, attack or overload the Service, or access accounts, data or infrastructure without authorization;
• Bypass payment, credit, usage or security controls, falsify transactions, or abuse anonymous accounts or preview offers;
• Reverse engineer or circumvent protections except to the extent expressly permitted by applicable law.

We may restrict abusive activity and investigate credible reports of misuse. To report a content or rights issue, contact us with enough information to identify the relevant material and explain the concern.

5. Credits, prices and payments

Certain enhancement tasks require credits or another paid entitlement. The Service displays available products, prices and applicable credit requirements before you purchase or submit a task. Review these details carefully. Credits are a limited right to use eligible features; they are not currency, a bank balance or an investment, and cannot be sold or exchanged for cash except where required by law.

Apple handles iOS in-app purchases through your Apple Account. Website purchases, if offered, are handled by the payment provider identified at checkout. Their payment terms also apply. We use transaction verification to apply purchased credits to the relevant account; do not assume a purchase made under one account or platform will automatically appear under another.

A credit-pack purchase is not an automatically renewing subscription. If a recurring subscription is offered, its price, duration and renewal terms will be disclosed before purchase. You can manage an Apple subscription in Apple Account subscription settings. Deleting the app or your Vhotopia account does not by itself cancel a store-managed subscription.

6. Failed tasks, billing questions and refunds

If a task fails, credits do not appear, or a charge seems incorrect, contact vhoto.ai@gmail.com with your task or transaction reference. Do not send passwords or full payment credentials. We will investigate the task, balance or billing issue and make corrections where appropriate.

For an Apple-billed purchase, refund requests are handled through Apple's purchase support, subject to Apple's rules and applicable law. For website purchases, contact us or the payment provider shown on your receipt. Nothing in these Terms excludes a refund, withdrawal right or other remedy that applicable consumer law requires.

7. Media retention and downloads

Uploaded originals and enhanced outputs are automatically cleaned up after 24 hours. The Service is not a backup or permanent file-storage service. Keep a separate copy of source videos and download results promptly. A task remaining in your history does not mean its media file is still available. We cannot promise recovery after a file has been cleaned up.

Account, purchase, credit and task records have separate retention purposes. The Privacy Policy explains how we process and retain personal information and how to request deletion.

8. Privacy and third-party services

Our Privacy Policy describes cloud processing, account identifiers, purchases, notifications, website measurement and your privacy choices. These Terms do not replace any separate consent required for processing personal information.

Apple, Google, payment providers and cloud processing or hosting providers operate services used to deliver Vhotopia. You may be subject to their applicable terms when you use their services. For the iOS app, Apple's Standard Licensed Application End User License Agreement applies unless a separate applicable license is provided through the App Store. Apple is not responsible for operating Vhotopia or providing our customer support.

9. Our software and intellectual property

We and our licensors retain rights in the Service, its software, interface, branding and materials, excluding your content and third-party materials. Subject to these Terms and applicable platform rules, we grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose. No other rights are granted by implication.

10. Availability, suspension and termination

We may update features, correct errors, perform maintenance or change future offerings. We do not guarantee uninterrupted availability. Where a change materially affects a paid service you already purchased, we will provide notice and any remedy required by applicable law.

We may suspend or terminate access where reasonably necessary to address serious or repeated violations, fraud, security risks or legal requirements. Where appropriate and legally permitted, we will explain the restriction and provide a way to contact us about it. You may stop using the Service at any time and request account deletion through the account or settings area or by contacting support. Outstanding payment obligations and provisions that reasonably need to survive termination remain effective, subject to your legal rights.

11. Warranties and responsibility

We aim to provide a reliable service but cannot promise that every video will improve, every output will be error-free, or the Service will always be available. To the extent permitted by law, the Service is provided on an "as available" basis without additional warranties beyond those expressly stated or legally required.

To the extent permitted by law, we are not responsible for indirect or consequential losses, lost profits or losses resulting from unauthorized use, unsupported workflows, third-party outages, or failure to retain your originals and download results within the stated retention period. This does not exclude liability that cannot lawfully be excluded, including liability for fraud, intentional misconduct or gross negligence where applicable, or your mandatory consumer rights.

12. Governing law and disputes

These Terms are governed by the laws of Hong Kong, except that mandatory protections available to consumers under the laws of their country of residence continue to apply. Contact us first to try to resolve a dispute. Nothing in these Terms prevents you from using a competent court, regulator or dispute-resolution procedure available under applicable law.

13. Changes and contact

We may revise these Terms to reflect changes to the Service or applicable requirements. We will publish the updated Terms with a new effective date and give additional notice or seek agreement when required. Changes do not retroactively remove rights that have already accrued. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

For questions, account help or complaints, email vhoto.ai@gmail.com with "Vhotopia" in the subject line, or write to Xiamen Youyou Information Technology Co., Ltd., Room C201, No. 396, Jiahe Road, Huli District, Xiamen, Fujian, China.